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Frequently Asked Questions (FAQs)

 
Check the Status of Your Order
Payment Methods
I Don't Use My Credit Card Online
Safe Shopping Guarantee
Shipping Cost
Shipping Destinations
Delivery Time and Product Availability
Finding What You Need
Complete Product Listing
Sales Tax
No-hassle Return Policy
Advice About Playing Guitar
I Lost My Password
Correcting Order Mistakes
Ordering By Phone
Backorder Items
Security (SSL) and Privacy Policy
Customer Comments
Contact Us

Payment Methods
We accept payment by credit card and debit card - Visa, MasterCard, American Express, and Discover. We also accept checks, money orders, and purchase order from accredited schools, universities, libraries, and government agencies. Purchase orders less than $35 US before shipping will not be accepted.

I Don't Use My Credit Card Online
No problem. Just go through our online check out and choose the "Check" payment option or the "FAX" payment option. You can place your order online and send us a check by mail if you choose "Check". You can place your order online and fax your credit card number to us if you choose "FAX". Instructions will be emailed to you after you after check out.

Safe Shopping Guarantee
Our website uses encryption to encode your credit card information before you send it. So, your private information is protected, both at the time you send it to us and after we receive it. And we
guarantee it.

Shipping Cost
When you check out, you will be given several different shipping choices, each having a different cost and delivery time. You can choose the one you want. The shipping choices given depend on your location so they are not available until after you enter your address. Here is a page with more information about our
shipping methods.

Shipping Destinations
We ship to all U.S. and non-U.S. destinations serviced by the the US Postal Service.

Delivery Time and Product Availability
Most orders are shipped within 24 hours. Expedited orders are usually shipped the same day if you place your order before noon Eastern Standard time. The amount of time for your order to arrive depends on the
shipping choice you make when you check out. In cases of unforeseen changes in product availability, we will send you a notification if we are unable to meet our normal delivery deadlines.

Finding What You Need
Begin with our Quick Search (left side of this page). It finds titles, artists, songs, and other key words. You can also use our Song Search if you are looking for a particular song. If you alreay know a product code, you can use our Product Code search to go directly to the product information page. Each of our pages has links to other pages that might be interest to you.

Complete Product Listing
Our website is periodically updated to show all our available products. If you can't find what you need, try changing your search terms or
contact us. The number of products we offer is huge and growing all the time. With such a big database, we use the latest (and fastest) technology to make sure our online store is quick and easy-to-use.

Sales Tax
We add sales tax only if your order is shipped to an address in the State of Indiana.

I Lost My Password.
If you remember your email address (or login name), you can email your password to you at the
Password Request. page. If you forgot your email address and your password, you can contact us.

Correcting Order Mistakes
Contact us as soon as possible. If your order has not already been shipped, we can usually change it for you.

Ordering By Phone
The easiest way to have our products delivered quickly to your doorstep is to oder on-line. However, if you prefer you can
contact us by phone, fax, or email. To speed up the ordering process, please know the product codes of your purchase before calling. If you have questions about any of our products, please send us an email.

Membership and Privacy
Browsing and shopping here is a no-charge service - And your privacy is always protected too. We do not sell, rent or disclose information about our customers to anyone. Our servers are located at a secure site and are protected by encryption, firewalls and the latest state-of-the-art technologies to protect your information.

Furthermore, you do not have to create an account to make a purchase from us. Doing so will simply enable our system to recognize you in the future, so you do not have to enter your information again. The information you provide to us is used solely to facilitate your purchase and send you email relevant to your order, including invoices, stock status, shipment tracking and any other relevant information.

Backorder Items Occasionally, an item may be on backorder due to a shortage at the publisher or manufacturer. If an item in your order shows as being on backorder, and you do nothing, your order will remain in place. When the item becomes available, it will be automatically shipped to you at no additional shipping charge. Or you may email us to cancel the backorder and we will refund the appropriate amount to your card right away.


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